DEX SELFORDER - Functionalities

Hardware with embedded DEX SelfOrder

A Plug&Play solution for self-service, order management and integrated payments.

Touch kiosks, screens or tablets with DEX SelfOrder pre-installed.
Direct integration with Clover API to synchronize products, prices and orders in real time.
Visual interface developed with DEX Studio and managed from DEX Manager.
Native connectivity with DEX Vision and DEX IoT for visual analytics and contextual automation.
Requires only power and internet connection. Simplifies installation and ensures consistency across all points of sale.

Secure access control for retail, QSR or travel retail environments:

Authentication through secure credentials with Clover API(OAuth 2.0).
Control of users, roles and permissions from DEX Manager for distributed kiosks.
PCI-DSS certification and end-to-end encryption for payment data.
100% GDPR compliant and aligned with ISO27001 standards.

Designed for chains with multiple locations or franchises:

Creation of individual tenants with own menu configuration, pricing and branding.
Assignment of kiosks, employees and operation policies per store.
Centralized dashboards with order, sales and performance metrics per store.

DEX SelfOrder integrates natively with Clover's REST API, ensuring full data synchronization between kiosk, POS and backoffice.

Inventory API: synchronizes menus, categories, modifiers, prices and product availability.
Orders API: creates orders from the kiosk and automatically sends them to the Clover system for preparation and invoicing.
Payments API: manages the complete payment flow: authorization, capture, return or cancellation.
Employees API: associates transactions to employees or active cashier shifts.
Merchants API: identifies the tenant, currency and fiscal parameters of the establishment.
Devices API: allows linking each DEX SelfOrder kiosk as an authorized Clover device.
Support for card, NFC, Apple Pay, Google Pay and QR payments.
Automatic ticket registration, printing and synchronization with kitchen or secondary POS systems.

Designed with DEX Studio to offer a fluid and customizable visual experience:

Touch interface optimized for vertical and horizontal kiosks.
Dynamic menus with integrated images, animations and promotional content.
Selection of products, combos and modifiers with conditional logic.
Adaptive flows according to language, customer profile or type of service (dine-in / takeaway).
Remote updating of design, promotions and layout from DEX Manager.

DEX SelfOrder integrates with external sensors and systems to deliver intelligent experiences:

DEX IoT: activates content, sound or lighting when presence is detected in front of the kiosk.
DEX Vision: analyzes attention time, user flow and interaction rate.
Integration with external weather or affluence APIs to trigger contextual promotions.
Conditional rules in DEX Manager to adapt prices, menus or promotions according to context.

Turn operational data into actionable information:

Record metrics by kiosk: orders, session times, average ticket and conversion.
Integration with Clover to extract sales data, best-selling products and ratios by category.
Dashboard with operational performance, availability and network status indicators.
Data export via API or direct integration with external BI systems.
Cross-referencing of physical (DEX Vision) and transactional (Clover) data for advanced analytics.

Architecture designed for continuous operation in high-demand environments:

Automatic software and firmware updates from DEX Manager.
Remote monitoring of kiosk status (CPU, network, order and payment logs).
Offline mode with deferred synchronization and automatic transaction recovery.
Scheduled reboot policies and hardware self-diagnostics.
Open API for integrations with external ERP, CRM or Loyalty systems.

DEX SelfOrder is part of the unified DEX ecosystem, ensuring compatibility and information flow between all modules:

DEX Manager: manages menus, templates, visual content, policies and devices.
DEX Studio: designs the kiosk's visual interface with total creative freedom.
DEX IoT: manages physical environment sensing and contextual triggers.
DEX Vision: measures visual impact, attention time and user engagement.
DEX Cloud: centralizes security, logs, users and global analytics.

Facilitates the deployment, update and maintenance of software in distributed kiosks: