DEX FLOW® - Functionalities

1. Queue and Appointment Management

Enables end-to-end customer service management in commercial and service environments:

• Issuance of physical tickets, virtual tickets, or via SMS/WhatsApp.
• Online appointment booking with configurable schedules and custom forms.
• Check-in with configurable tolerance (early/late).
• Ability to postpone, cancel, or transfer tickets in real time.

 

2. Branch and Terminal Management

Centralized view of all active branches, services, and terminals:

• Configuration of each branch with logo, language, time zone, and occupancy control.
• Terminals configurable per user or counter with detailed permissions.
• Service prioritization and flexible resource allocation.
• Monitoring of each branch’s status through a single dashboard.

 

3. Device and Screen Management

Management of all physical and digital devices at the service point:

• Configurable ticket dispensers (services, layout, branding, QR).
• Players and Widget Players to display tickets, announcements, and multimedia.
• Integration with people-counting sensors for occupancy control.
• Support for multimedia playlists, texts, and images on screens.

 

4. Service Segmentation and Targeting

Precise control over how tickets are served and prioritized:

• Configuration of prefixes, colors, and numbering ranges per service.
• Defined KPIs: waiting time, service time, and queue ticket limit.
• Priority and relevance rules to organize service flow.
• Automatic optimization to balance loads and reduce waiting times.

 

5. Reporting and Analytics

Key data to measure the performance of each service and branch:

• Reports on waiting times, service times, and ticket volumes.
• Results broken down by branch, service, day, week, or month.
• Real-time tracking of active and completed tickets.
• Export of reports for integration with external systems or BI.

 

6. Customer and Form Management

Centralizes customer information and their service experience:

• Customizable forms at each stage (appointment, check-in, ticket, service, exit).
• Surveys with different question types (rating, numeric, open-ended).
• Collection of contact details (email, phone) for notifications.
• Association of responses with services and attended tickets.

 

7. Integration and Scalability

Designed for organizations with multiple locations and high volumes:

• Integration with external systems through a secure API.
• Compatibility with communication channels (email, SMS, WhatsApp).
• Integration with Active Directory/LDAP for corporate user management.
• Scalability to operate dozens or hundreds of branches simultaneously.